Customer Satisfaction

Customer satisfaction is your right and our responsibility.  FazPaz guarantees your purchase and safe shopping experience.


FazPaz takes every measure to ensure your online shopping safety and security by utilizing premier industry leading data protection tools that monitors the website 24 hours a day, 7 days a week.  Each purchased product on FazPaz is carefully inspected by hand before packing and shipping to insure the highest quality, and guarantee that your FazPaz purchase is free of defects.  If, at any point you feel you’ve received a faulty or damaged product, simply log into your account and submit a Return Request (RMA) to initiate a refund to your original form of payment, exchange, or transfer into Z Dollars.


FazPaz One Year Limited Warranty does cover the following:


All hardware – eyelets, hooks, buckles and ornaments

Quality of leather, fabric or other upper materials, including inconsistencies in quality resulting in premature wear patterns

Attachment of soles to upper and of components of soles to one another

Durability of outsole – will not deteriorate, crack, or split under normal wearing conditions


FazPaz One Year Limited Warranty does not cover the following:

Damage due to intentional misuse

Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents

Leather not properly treated to keep from drying out, and any damage incurred to shoe materials from washing machines or do-it-yourself cleaning and repairs

Separation of soles or sole components due to being caught, hooked, snagged or cut

Normal wear on soles or heels

Fit issues that arise after the shoes have been used. (Poor fit should be resolved before shoes are worn for use)